ENGIE Customer Portal — Warren Crawford

bill shock issues

We had to solve a big problem for ENGIE: how do you visually explain something like an energy bill to an angry customer that doesn’t understand it?

Solution

By showing them and talking to them: Patient, simple and logical explanation.

Pure and Simple

We guided the customer through their usage: surges in colder weather, missed payments and we explained anything which bumped up the final balancing payment.

next steps

We created Toolkits for all screen sizes and formats

Design system

…and a Visual Style Guide with every Component and Pattern imaginable. The true compendium piece, backbone of the Design System.

A comprehensive document

The Visual Style Guide created here went on not only to be a blueprint for this project, but went on to adjust ENGIE’s Universal Brand Guidelines, a document to help the ENGIE designers of the future.